TQM Consultancy is committed to helping YOU improve your service quality and workplace efficiency!
These are the courses that we currently offer:
- Business Excellence – Building a World-class Management System
A 2014 study by the NUS Business School has shown that companies adopting these BE standards for 5-10 years are achieving 25.5% in profit growth against the industry average of 6.3% ! This sterling performance is derived from the institution of world class management practices and improvements in customer satisfaction as well as reductions in employee turnover.
Read more (pdf) - Business Process Reengineering
The RADICAL redesign of business processes for DRAMATIC improvement …
The Manufacturing industry has Six-Sigma and Lean Production …
All that the service industry needs is Reengineering – a powerful WEAPON that impacts ALL KPIs – quality, cost, cycle time, customer satisfaction, productivity – in one fell swoop!
Read more (pdf) - Conducting Productive Meetings
Corporate citizens spend WAY too much time in meetings … Meetings are non-value-added activities … A well-known Japanese conglomerate makes it an advertent policy NOT to heat up its conference rooms in winter!
Read more (pdf) - Developing KPIs for Organizational Excellence
You cannot improve anything you cannot measure … A good KPI framework is NOT just a performance management system, it is the organization’s health dashboard, management’s radar screen …
Read more (pdf) - Essentials of Business Writing
In today’s highly-wired-up corporate environment, writing takes up a huge proportion of the executive’s working hours. In the fiercely competitive corporate world, promotions, even business opportunities, may be lost to those with better writing skills … This program is a good grammar refresher for those who want to breeze through their writing assignments, so invaluable time can be saved for other more critical priorities …
Read more (pdf) - FMEA
A small hole can sink a great ship … Failure Mode and Effect Analysis is a structured, comprehensive, no-stone-unturned, preventive methodology to review your product designs and processes, so small holes can be patched up before they develop into customer returns.
Read more (pdf) - Go-the-Extra-Mile Service
Participants will leave this course feeling motivated and empowered, believing in their abilities to make a positive impact on their organizations and their customers … Ex-participants who have received extensive prior training on the subject of service excellence tell us that GEMS takes them to new frontiers …
Read more (pdf) - Managing Personal Productivity
This workshop is based on the content of Chor Hoong’s book, The 8 Habits of Quality People, which was foreworded by the honourable Dr Ahmad Magad, ex-Member of Parliament and Managing Director of American MNC II-VI Singapore …
Read more (pdf) - PDCA Problem-solving and Decision-making
Uncover the secret of Japanese success in this 16-hour Problem-solving workshop. Conducted in state-of-the-art Just-in-time fashions, participants bring in real-life problems from their work-place and witness for themselves, how Dr. Ishikawa’s systematic PDCA problem-solving methodology provides a structured framework to foster teamwork, focus and communication towards effective resolution of chronic problems.
Read more (pdf) - Service Leadership
Raising an organization’s service quality requires Management initiatives to put service-oriented systems and customer-centric policies in place; it requires role-modelling; it requires Management to walk their talk … In short, we need LEADERSHIP. All training must be TOP DOWN !!! Leadership training is the start point … Too many organizations make the mistake of training just their front-liners and then expecting miracles!
Read more (pdf) - SPC for Practitioners
You think you have a good SPC program, but there are still too many customer complaints …
You have a respectable SPC program, but you want to take it to its pinnacle …
If these are your sentiments, we have the answer for you in this program …
Read more (pdf) - Statistics for Engineering and R&D
Organizations are overwhelmed by barrages of data we don’t know what to do with! What we ARE short of is the means to make business sense of these mountains of numbers and figures! Our institutions of learning tried to imbue us with some statistical know-how … But, we are quick to give them back to our lecturers! Hence, statistical competence is a quintessential skill for all Engineering and R&D professionals.
Read more (pdf) - Statistical Decision-powering Analytics
We are NOT short of data in the workplace! In fact, we are overwhelmed, bombed out, immersed over, flooded, with barrages of data we don’t know what to do with! What we ARE short of is the means to make business sense out of these mountains of numbers and figures!
Read more (pdf) - Strategic Planning and KPI Management
In 1982, Hoshin Planning was credited with turning one of HP’s business divisions from the least to most profitable. Find out what Policy Deployment is all about and how it can help FOCUS the entire organization on the same mission and towards the same VISION …
Read more (pdf) - Transforming Data into Decision-Powering Weapons
Many organizations collect voluminous amounts of data, from customer satisfaction surveys, for instance, only to stash them away! Numbers from such sources can potentially be turned into weapons, if relevantly analyzed to fuel improvement programs. From garbage to gems!
Read more (pdf)
