The ultimate purpose of Quality is customer satisfaction. Quality people are people whose mission in life is customer satisfaction; people whose actions and behavior are largely if not totally guided by customer needs, requirements and expectations … They smell, hear, eat, breathe, talk, do, see, serve and pamper customers. Wouldn’t such people be the dream employees of customer-centric, service-oriented organizations? The answer is an unequivocal YES! People are an organization’s most valuable resource. People make the culture. The people and the culture of an organization, in turn determine its success.
Therefore, in today’s increasingly competitive and service-oriented business environment, Quality people are hotly sought after! How can you make yourself a Quality person, and hence, a highly valued employee, a much sought-after worker? This is the question 8 Habits sets out to answer.
Disclaimer : This publication is in no way whatsoever, associated with the famous work by Stephen R. Covey titled THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE and is neither endorsed / authorised by the said Stephen R. Covey nor by Franklin Covey Co., proprietor of the trade mark “THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE”